We can not take responsibility for courier delays but work closely with our carefully chosen partners and package items to ensure no damage, in the event of damage or missing items email us on with your order number and we will honor our guarantee. Your order will be marked "completed" when scanned by the chosen shipping partner. Fastway will also send an email when picked up. For MDS you will also be sent a SMS when picked up. Tracking: We add a note to each order before its picked up this is emailed to the email address used in the checkout process so please make sure you use the right address and you can check the e-mail when sent. ONLY ORDER HEAVY GOODS OVER 100KG IF YOU ARE ABLE TO OFLOAD THE ITEM AT THE DELIVERY LOCATION. PLEASE NOTE FOR GOODS OVER 100KG, THAT THE ROAD FREIGHT VEHICLES CAN NOT OFFLOAD THESE GOODS BY HAND. Delays are most frequently due to vague delivery addresses, so please give us as much info as possible to prevent delays. Outlaying farther areas outside of main centers may in some rare instances take longer than our 6 business days time frame. In the event of delays where we speculate it to take longer we will notify you on the progress. This is not a guarantee but a best effort service but for the majority of orders placed within a business day week (Monday to Friday) will always be delivered within 4 - 6 business days with the majority being completed in that time. Larger orders (orders with more than 1 item) might be sent the next business day. Fastway for items less than 30 kg and MDS Collivery for items heavier than 30 kg. Orders placed before 15:00 on a Business day (Monday to Friday excluding holidays) are usually shipped out the next business day with our shipping partners.
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The basket is calculated based on your postal code and volumetric weight of the total order.ĭelivery time for most orders: 4 - 6 business days. Main City centers usually carry a lower cost as compared to areas outside of main centers. Shipping rate is calculated according to volumetric weight & your delivery address. We currently have 2 shipping options availableĭelivery. Please place your order online to collect at any store (free) or select delivery where your basket will be quoted for a small fee based on weight & your shipping address. PLEASE SELECT COLLECTION FROM YOUR NEAREST STORE IF YOU URGENTLY NEED THE GOODS SAME DAY. DELIVERY SERVICE ORDERS ARE SENT BY COURIER FROM OUR WAREHOUSE (IN JHB AEROTON).
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